Customer Service Management (F/M/X)

Festanstellung, Vollzeit · Graz (Styria Media Center)

Your Responsibilities

Build the Customer Service / Technical Support department step by step — from the initial setup to a scalable support team.
Initially, you will act as the primary point of contact for incoming customer requests via our internal ticketing system (handle temporarily the 1st & 2nd level support until the department is being established).
In the mid term, you will lead and grow a support team, enabling them to increasingly take over day-to-day request handling.
Define and continuously improve end-to-end support processes, escalation paths, SLAs, and reporting/KPIs to increase efficiency and transparency.
Analyze complex incidents, structure troubleshooting, and coordinate escalations to 3rd level support / the software engineering team.

Your Profile

Several years of experience in IT customer support, service desk, customer success engineering, or a comparable role (software and/or financial services).
Experience in setting up or improving support processes (e.g., ticket handling, documentation, SLAs, escalation paths); initial leadership/mentoring experience is a plus.
Strong interest in our product and a genuine curiosity for technical systems and processes.
Excellent communication skills (Fluent in German and English) with a solution-oriented, confident, and diplomatic mindset.
Willingness to ensure timely incident resolution when required.

Our Technology Stack

Our tech-stack is extensive - but don't let that scare you off! We don't expect you to be familiar with our entire tech-stack from day one. The most important thing for us is that you feel comfortable in a modern development environment and are willing to dive into new technologies and master them together with our team.

Our Values

Flexibility: Flexible working hours and hybrid work options enable you to maintain a work-life balance.
Team Spirit: Our team thrives on mutual support and an open, respectful workplace atmosphere that values each individual’s contributions.
Fun: From engaging team events to relaxed after-work gatherings, we ensure there’s always room for enjoyment alongside your professional journey.
Accessible Location: Our office is centrally located in Graz, easily accessible by bike, car or public transport, making your daily commute convenient.
Purpose: We are united by a shared passion for shaping the financial market. It’s a commitment you’ll experience every day.

Gross-Salary

We guarantee a competitive gross-salary starting at 3,500 per month for a full-time position (38,5h) based on your responsibilities, qualifications and experience (Overpayment expressly possible with relevant experience and qualifications).

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About us

Trever is a fast-growing fintech providing institutional-grade digital asset infrastructure. We are expanding our team and looking for talented individuals to join us on our mission!

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Your application at Trever!

We appreciate your interest in Trever. Please fill in the following short form.